Western National Insurance, headquartered in Edina, is a group of eight active property-and-casualty insurance companies (and one affiliate – Michigan Millers Mutual Insurance Company of Lansing, Mich.) providing personal and commercial coverage in 20 states, plus surety bonds in 32 states, across the Midwestern, Northwestern, and Southwestern U.S. Building quality relationships has been at the core of the company's operations since it was founded in 1901. From its roots as a direct-writing fire insurer for Minnesota's creameries and cheese factories, to its current role as an Independent-Agent-driven super-regional insurer for individuals, families, and businesses, Western National has focused on providing exceptional service to its agency partners, policyholders, and local communities. The company is a proud supporter of the MIIAB.
“At Western National, we believe working with Independent Insurance Agents helps ensure our customers get the best mix of coverage, expertise, and choice for their insurance needs," said Stuart Henderson, President and Chief Executive Officer. “We're glad to partner exclusively with these trusted professionals, and we look forward to continuing our support of the Independent Insurance Agency system, and associations like the MIIAB, for many years to come."
While Western National is focusing on the future, the Group is also taking time to celebrate its recent successes. In the past year, A.M. Best upgraded Western National's financial strength rating to A+ (Superior); the Group was recognized once again as a Ward Top 50 Benchmark Group of top-performing U.S. property-and-casualty companies (its 12th time in the past 13 years); and the Group received a Wellness by Design award from Hennepin County for excellence in worksite wellness. In addition to these accolades, a strong business plan and the continued hard work of employees and agency partners resulted in growth of the Group's policyholder surplus to $460 million and its assets to over $1 billion.
For 2018, Western National remains focused on providing a uniquely exceptional experience for its customers, as well as achieving profitable premium growth. The company continues to develop its online systems (such as the AgentsOnline agency portal and MyAccount policyholder portal) based on user feedback, ultimately making it easier for agency partners to write business and for policyholders to access their policy information. In addition, the company recently rolled out a new TV and radio advertising campaign to further build positive brand awareness and support the mutual growth of the company and its agency partners. Combined with the company's ongoing commitment to individual-risk underwriting and to prompt-and-fair claims service, these efforts have Western National on track to continue building on its successes in 2018 and beyond.